Refund policy
Returns & Exchanges:
Because each item is handmade with care, all sales are final. However, your happiness matters deeply to us. If your order arrives damaged or incorrect, please reach out within 7 days of delivery and we’ll gladly make it right.
Because each item is handmade with care, all sales are final. However, your happiness matters deeply to us. If your order arrives damaged or incorrect, please reach out within 7 days of delivery and we’ll gladly make it right.
Damaged or Wrong Item?
We’ll replace any item that:
We’ll replace any item that:
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Was broken in transit (please include a photo of the damage and packaging)
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Was the wrong product or scent
To request a replacement, email us at springwoodstation@comcast.net with your order number, a description of the issue, and a photo (if applicable). We'll respond within 2 business days.
Scent Preference Note:
Scent is deeply personal! We do our best to describe fragrances clearly. Because of this, we cannot accept returns based on scent preference.
Scent is deeply personal! We do our best to describe fragrances clearly. Because of this, we cannot accept returns based on scent preference.